Should you find your query not listed under the following, please send in your questions to sales@amegroups.com for assistance from a personalized sales executive.

Please note that the paintings you are looking for might have already been sold, and in which case, a similar painting will be offered instead. You have the absolute right to turn down if you don't like it.

How to make an order?

Please contact sales@amegroups.com with the full information of your select work as follows:

Example
Wine on a silver tray
Watercolour on paper
28cm x19cm

Your order will be handled within 48 hours.

Does AME Art Gallery ship internationally? 

Yes, AME Art Gallery ships to most international countries. If you do not see your country listed in our dropdown menu on the checkout page, please contact sales@amegroups.com, where we would be happy to discuss our abilities to ship to your location.

How do you handle duties and taxes for those living outside China? 

Your duties and taxes will be based on your current country rates. Please note that buyers will be responsible for their own duties and tax.

How do you determine shipping costs? 

Shipment costs are determined by the size, weight, and retail price of the item you are purchasing, as well as the delivery location. Smaller works cost less to ship, and larger works, especially those that require unique crating or packaging materials, will cost more to ship. Please note that shipping charges may fluctuate based on changing air fuel charges. 

How do you handle shipping?

Our professional services will ensure that your artworks are well taken of during handling, packing and transit. With years of experience, we have the means to employ the most suitable and secure handling methods for your artworks.

When can I expect my order to ship? 

All works from AME Art Gallery ship within 14 business days of the date the order is placed. 

If you do not receive your shipping confirmation email within 14 days following your order date, please contact sales@amegroups.com and we will help investigate the status of your order.

How do I know when my order has shipped? 

Once we ship your order, you will receive an email confirmation that includes a Courier tracking number so you can monitor your shipment directly.

Can I return an order I have received? 

All works offered on our site are final sale items. Thus, we are unable to accept returns for sold artworks except in the case of damage during shipping.